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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marylou Dopak

Marylou Dopak

August 30, 2024

5  out of  5
rating by Marylou Dopak
"They are the best"
We responded:
"We’re so glad you think so, Marylou! Thank you so much for your terrific review! We’re glad to be of service. Let us know if there is anything else we can do for you."
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Eric Chadbourne

August 15, 2024

5  out of  5
rating by Eric Chadbourne
"Ashley is a rock star! She truly cares about her customers and goes the extra mile for them"
We responded:
"We always have the best interests of our Good Neighbors in mind, Eric! Thank you so much for the outstanding review. I’ll be certain to pass your kind words on to Ashley personally. Let us know if you have any other insurance questions and we’d be happy to help! "
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David Drieman

August 15, 2024

5  out of  5
rating by David Drieman
"Kathy and team are amazing people to work with . We have had the pleasure to serve the team through a lot of the major losses in last few months and watch them stand by their Clients."
We responded:
"Thank you so much, David! We appreciate you & your nice review!"
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Daniel Robinett

August 15, 2024

5  out of  5
rating by Daniel Robinett
"Great agent that truly cares about her customers! We all have insurance hoping to never use it but when you do make a claim, Kathy’s team stands with their customers to make sure they are treated fairly and insurance does what we pay for it to do! Highly recommend."
We responded:
"Thanks for the awesome review, Daniel! We do care so much about our customers and with over 100 years of combined experience we are here for you!"
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Delores Dawkins

August 14, 2024

5  out of  5
rating by Delores Dawkins
"My recent experience with State Farm handling my claim for the hail damage of March 2024 has been very positive. I was kept well informed in a courteous and professional manner. With all of the negativity in the world today, positive outcomes are worth acknowledging! Kudos to State Farm."
We responded:
"Delores, many thanks for taking the time to provide feedback and this wonderful review. We do value you and agree that kindness and positivity win. Thanks again- we are here for you!"
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Janelle Bryant

August 7, 2024

5  out of  5
rating by Janelle Bryant
"I truly appreciate how smooth the process was to start my new auto insurance policy with Kathy’s team. Bev was responsive, attentive and also time efficient. I was going back and forth about deductibles she was patient and let me know all of my options."
We responded:
"Ensuring that our Good Neighbors truly understand their Auto Insurance is very important to us, Janelle. Thank you so much for allowing us to earn your business! We’re happy to have you & appreciate you recognizing Bev's attentiveness. We look forward to chatting again soon! "
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ryan parker

August 7, 2024

5  out of  5
rating by ryan parker
"Extremely professional and helpful. The staff at Kathy’s office are amazing. They are easy to talk to and quick to respond. Everything I’ve needed, they’ve provided. Excellent customer service. I highly recommend doing business with them."
We responded:
"You can confidently rely on quality customer service with our State Farm team, Ryan! Every time. We look forward to continuing to serve your insurance needs and thank you so much for your amazing review! It means a lot to our team. "
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Ray Walker

August 7, 2024

5  out of  5
rating by Ray Walker
"I definitely recommend Kathy kilo State Farm if you are in the market for Insurance. My family and I have 14 open policies between Home auto and life insurance with them. Her staff mix the process fast, easy and Efficient. They definitely know what they’re doing, and they have never left any of my questions un answered."
We responded:
"Thank you so much for your business, and your loyalty, Ray! We pride ourselves on quality customer service and efficiency. Your questions are important and we want to treat them with the respect that they deserve! Let us know if you have any other questions about your insurance with us. We’re always happy to help. Thanks again putting your trust in us! "
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Scott Francis

August 7, 2024

5  out of  5
rating by Scott Francis
"I have had the pleasure of knowing Kathy for several years. The associates she has are top notch and I have worked with some of them. Ashley has been wonderful to work with since she has come on board. She always has a million things going on, but finds the time to take my call and help to find a solution/ answer to my questions. I’ve dealt with many agencies in my 40 plus years in business and have never had the quality of service that Ashley has been able to provide. If you find yourself in need, Kathy Kilo Peterson, State Farm, can most certainly take care of your needs"
We responded:
"What a tremendous review, Scott! Thank you so much for detailing your experience with Ashley. She is such an important part of our State Farm team here in O’Fallon. We thank you for your loyalty over the years and we look forward to working with you for years to come! Let us know if we can do anything else for you! "
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Sassy Harrison

August 7, 2024

5  out of  5
rating by Sassy Harrison
"Molly was very great and informative. She got my Son and I covered in no time with great rates! Thank you so much"
We responded:
"We’re so glad to be of assistance, Sassy! Thank you for taking the time to leave us such a pleasant review. If you have any other questions about your insurance, don’t hesitate to reach out to us! We’re always happy to help. "
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Justin McEachron

August 6, 2024

5  out of  5
rating by Justin McEachron
"Love these people. Marilyn from my BNI got me in and Ashley is absolutely amazing, too. Best people ever."
We responded:
" We’re so glad to have you with our State Farm family, Justin! Thank you so much for your kind review. We look forward to working with you and serving your insurance needs for years to come. "
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Stacey Tichacek

July 26, 2024

5  out of  5
rating by Stacey Tichacek
"Molly and Kathy did a wonderful job in getting me what I needed to secure a new life insurance policy for my SBA loan. They made sure I had everything I needed and went above and beyond to make sure everything was submitted properly and on time to close the loan!! They were absolutely amazing!!"
We responded:
"We’re so glad to be of assistance, Stacey! Life Insurance is so very important and I’m thrilled that we were able to make the process easy for you. If you have any questions or concerns about your Life Insurance, or anything else, please don’t hesitate to contact our office. We’re always here for you!"
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Shawna Severs

July 25, 2024

5  out of  5
rating by Shawna Severs
"I have been with State Farm as a longevity customer. Kathy Kilo Peterson is a caring, trustworthy, and honest agent that has a staff crew that is very helpful and models the same characteristics. A special thanks to Marilyn, Lori, Ashley, and Scott for assisting us through the rough summer we have had this year. We appreciate your dedication, helpfulness, and good sense of humor. Take Care, Shawna & Sarah"
We responded:
"Shawna & Sarah, thank you so much for this glowing review. Your words really mean a lot to us and speaks to our core values. We love working with you! We appreciate your loyalty and also your dedicated care for the community in your work stocking the food pantry through your gardening. This also means so much to so many. We need more folks like you!"
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Robert Brandt

July 17, 2024

5  out of  5
rating by Robert Brandt
"As usual, Quick and accurate."
We responded:
"Thank you for the excellent review, Bob! We pride ourselves on quality customer service, speed, and accuracy. Thank you for sharing your experience with our State Farm office and we look forward to chatting again soon!"
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Larry Bleich

June 20, 2024

5  out of  5
rating by Larry Bleich
"Molly was fantastic and getting me a quote for an additional vehicle I was adding to my policy. She took the time to find me the best pricing available."
We responded:
"Thank you for your wonderful feedback, Larry! We're thrilled to hear that Molly provided you with fantastic service and found you the best price for your additional vehicle. At our State Farm agency, customer satisfaction is our top priority and we appreciate your trust in us. If you have any further insurance needs or questions, please don't hesitate to reach out! "
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Paulo Pirondi

May 20, 2024

5  out of  5
rating by Paulo Pirondi
"I have only ever had Kathy Kilo Peterson, and her team to handle my home, auto insurance, since I bought my first car, and my first home. I have even had some car loans with them. Cannot recommend them enough."
We responded:
"Paulo, it has been a pleasure working with your family's insurance needs. Thank you so much for your loyalty and for the very kind review! We sincerely appreciate you!"
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sandmann1523

May 14, 2024

5  out of  5
rating by sandmann1523
"Called for the first time to setup a new insurance policy. Incredibly friendly, helpful, prompt and professional service. Would highly recommend this agency and would not hesitate to add additional policies."
We responded:
"Awesome! Many thanks for giving us this fantastic review & for giving us the opportunity to take care of your insurance needs! We look forward to working with you!"
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Dalal Sulaiman

April 24, 2024

5  out of  5
rating by Dalal Sulaiman
"The nicest people to work with. Molly was so kind and helpful :)"
We responded:
"Many thanks for your kind review, Dalal! We appreciate you! "
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Courtney Baird

April 12, 2024

5  out of  5
rating by Courtney Baird
"I called Molly for a quote and she got me a much better rate than what I had with my previous company. It was a fast and easy process. She was very helpful and available for any questions I had!"
We responded:
"Thank you so much, Courtney! We appreciate you and for recognizing Molly. We look forward to serving your insurance needs!"
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Jeff Antonelli

April 11, 2024

5  out of  5
rating by Jeff Antonelli
"For almost 15 years as a customer with Kathy and her team they have always delivered in a first class way. Terrific customer experience!"
We responded:
"We're so glad to have earned, and kept, your business for such a long time, Jeff! Thank you so much for the terrific review and your loyalty to our State Farm office over the years. If you have any other questions, feel free to give us a call!"
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Kris N

April 10, 2024

5  out of  5
rating by Kris N
"Molly did a wonderful job of explaining to me the process to get additional insurance. She was fast with getting the quotes and processing the request. Highly recommend using State Farm!"
We responded:
"We’re so glad to be of service, Kris! I’ll be sure to pass on your kind words to Molly. We understand your time is valuable and we look to be as expeditious, and accurate, as we can. Let us know if we can answer any other insurance questions you may have. We’re always happy to help!"
Profile photo of Jeffrey Prentiss

Jeffrey Prentiss

April 2, 2024

5  out of  5
rating by Jeffrey Prentiss
"Awesome! Great Customer Service! Fast, Understandable & Easy, I Would Definitely Recommend For All Your Insurance Needs😎👌"
We responded:
"Thank you so much for your stellar review and recommendation, Jeffrey! That means a lot to us and we look forward to continuing to exceed your expectations! Let us know if you have any other insurance questions and we're happy to help."
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Mark Schankman

March 22, 2024

5  out of  5
rating by Mark Schankman
"Kathy Peterson, State Farm agent, is the most knowlegable, competent and courtiest insurance agent you will ever find. I highly recommend you use her for your insurance needs"
We responded:
"Mark, thank you so much for your kind words and review. We are so happy to have you as part of our State Farm family! If you have any questions about your insurance, we are here for you."
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Julie Crank

March 18, 2024

5  out of  5
rating by Julie Crank
"We looked into State Farm due to a friends recommendation and we not disappointed! I spoke with Bev when I called and from the jump she was informative and helpful in getting us future HOI quotes—all under cost of our current provider at the time. We quickly switched providers and transferred over all other insurance needs as well. She’s been helpful, attentive and kind throughout the entire process—I’m very happy we switched, thanks Bev!"
We responded:
"We certainly love a success story, Julie! Thank you so much for allowing us to earn your business. That means the world to our State Farm team. Bev is a brilliant team member and I'm not surprised that she provided you with such terrific service. If you ever have any questions or concerns about your insurance with us, please let us know! We're always happy to help."
Profile photo of Maria Steiniger

Maria Steiniger

March 15, 2024

5  out of  5
rating by Maria Steiniger
"Molly is amazing and very helpful!! She assisted with all my insurance needs."
We responded:
"Thank you so much, Maria! We appreciate your kind review. Let us know if you we can assist you further with your insurance needs!"